Returns Procedure
Please note because of COVID - We are not accepting Returns to as before. Please email for updated address

Christmas Returns Policy

If you need to return a gift, our Christmas Returns Policy allows you to return any items purchased from November 1^st   until January 15^th, 2023, to receive a full refund or replacement. Our office will be closed between Saturday 24th December - Monday 2nd January 2023 therefore orders need to be placed by Thursday 22nd December. Any orders made after that date will be processed from Tuesday 3rd January. When you make a return, please follow our usual ‘Returns Procedure’, for more information please read below.

All purchases can be exchanged, or a refund given within 28 days of delivery. All sale items must be returned within 14 days for a refund.

Please complete the returns form (below) and enclose this with your items and send via post to:

Please email form back to us and we will process your claim and forward information to where to send the return. 

Please ensure the following information is completed on the returns form (click here to download form):

• Original Order Number & Barcode number
• Product to be Returned
• Reason for Return
• Please email for return address - info@sherwoodcountry.co.uk

Refunds will be credited according to the original method of payment (excluding delivery cost). Products returned must be in their original condition. They must not be worn, damaged or soiled in any way. We may reduce or refuse any refund due if the product has been mis-handled. Once the return has been received a full refund will be issued excluding delivery costs.

How to Return Goods

Please fill and email the form back to info@sherwoodcountry.co.uk 

• Original Order Number & Barcode number
• Product to be Returned
• Reason for Return
• Please email for return address - info@sherwoodcountry.co.uk

The following must be met when returning goods:

• Goods must be returned in their original packaging in resalable condition
• Goods must be accompanied by a fully completed returns form which can be downloaded here.
• Goods may be sent back by post. We recommend you obtain a proof of postage.

Faulty Goods

If you think you have received a product which is faulty or mis-described, please notify us at returns@sherwoodcountry.co.uk who will then advise how to return the product.

All faulty returns will be examined once they have been received and we will notify you if you are entitled to a refund via email within a reasonable period of time.

We endeavor to process all refunds as soon as possible this may take up to 30 calendar days from the date an email has been sent to accept the faulty goods. You will receive a full refund of the price paid for the product included the original delivery charges and cost of returning the product to us.